Spotlight on Innovation in Customer Experience Management at the Second CXPA Members Insight

WAKEFIELD, Mass. – June 29, 2012‒ The second annual Members Insight Exchange of the Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing field of customer experience management, held last week in San Diego, highlighted innovation in all contexts, from members’ case studies and “show and tell” sessions to engaging keynotes and member-led discussions for advancing key areas of interest.

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Andy Freed
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